Call On CRM Blog

Author:	Gavin Stevens	Created:	1/3/2008 10:47 AM
I setup this blog to establish open communication with our customers and users of VoIP technologies. Hopefully I can make a meaningful contribution to this area with my software engineering, telecommunications and technical background.

Skype kills the extras program

By Gavin Stevens on 9/11/2009 10:25 PM

Skype has decided to kill thier extras program. I say good ridance! From the start Skype's extras program was only open to applications that "enhance Skype" Call On CRM was submitted several times and rejected from the Skype extras program.

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Why ACT? Why Call On CRM?

By Gavin Stevens on 6/29/2009 10:03 PM

In presenting Call On CRM to new customers, a common question is why should I use ACT?, and what does Call on CRM do for me? I posted a recent article to answer these questions...

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Skype vs Broadsoft - whats the difference.. ?

By Gavin Stevens on 6/17/2009 10:23 AM

Skype is normally people's first experience with a VoIP phone system. It's kind of unfortunate, as it really gives VoIP a bad rap. Skype isn't a very good phone system. Yes, it works.. Yes, it has some cool features like presence, IM (chat functionality), file transfers and more, but it's really just a glorified Instant Messaging app.

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Polycom Unveils VVX 1500 Media Phone with Video Calling, HD Voice

By Gavin Stevens on 5/12/2009 11:13 AM

A recent article on TMC-Net shows a new phone release from Polycom

http://hdvoice.tmcnet.com/topics/wideband-audio/articles/51877-interview-polycom-unveils-vvx-1500-media-phone-with.htm

What a great phone! It's a little pricey at $1100, but hopefully the price will come down as these get more mainstream.

This phone has an open API, which opens it up for developers like myself to make it dance.. It will be interesting to see what the API offers as far as integration goes.. Apparently Broadsoft and other vendors are certifing the phone for use on thier platforms.

There are a few exciting features this new phone offers..

Call recording using the build in USB port. You can just stick a flash drive in the phone and record calls to it, thats pretty cool. It also has a touch screen, camera, and includes presence, which is something I've been waiting...

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Call On CRM for ACT! / Skype Beta released

By Gavin Stevens on 5/6/2009 4:15 PM

Call On CRM for ACT! and Skype is now live! The product is considered Beta, and licenses for the product are free of charge until January 2010. This is really a great product in many ways, here are some of the key features..

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Finally got a Skype-In number

By Gavin Stevens on 4/13/2009 8:41 PM

Well, I finally snagged a Skype-In number, it took about 3 weeks but I kept checking back and finally snagged one.

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Skype sold out of Arizona Phone Numbers

By Gavin Stevens on 3/23/2009 9:51 AM

It's kinda hard to believe, but apparently Skype is completely sold out of Arizona phone numbers. I went to buy a Skype-In or Skype Online Phone Number on friday and the only choice it gave me was a Casa Grande areacode. I went back today and Arizona is completely missing from the State selection list. Hopefully they will get some new phone numbers at some point, either that or Arizona needs a new areacode. I had a Skype-In number a few years ago, but Skype didn't support outgoing caller-id which makes it kinda useless so I let it expire and didn't proceed with developing a version that works with Skype.

I'm working on a Skype version of Call On CRM now that the caller id issue is fixed and kinda need this to do development.

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BroadSoft Xtended: Radically Changing How the World Communicates

By Gavin Stevens on 1/29/2009 2:28 PM

Live Webinar – Jan 29 at 11:00 am EST and 9:00 pm EST
BroadSoft Xtended: Radically Changing How the World Communicates
To learn more and register please visit – http://www.broadsoft.com/webinars/jan-19-09.htm

"Xtended is the future of IP Telephony"
–Alteva

The BroadSoft Xtended Team

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Broadsoft Acquires Sylantro

By Gavin Stevens on 1/6/2009 8:19 AM

Broadsoft announced over the holidays that it has acquired it's rival, Sylantro. This is great news for CRM Integration Systems! Sylantro customers include AT&T, China Netcom, Nuvox, QWEST, StarHub, Swisscom, Earthlink and others. Eventually they will be assimilated into the Broadsoft collective making Call On CRM work on even more phone system platforms.

Way to go Broadsoft!

http://www.broadsoft.com/Newsroom/Press2008/broadsoft-acquires-sylantro.htm

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Call On CRM, Customer Interaction Solutions 2008 Product of the year award

By Gavin Stevens on 12/28/2008 2:54 PM

Well, I have to say, I am quite pleased to receive an award for my work on Call On CRM. This product has been my baby for the last 2 years and I'm happy to receive some recognition for all the hard work that went into making this product what it is... "Companies displaying vision, leadership and attention to detail were selected by the editors of Customer Interaction Solutions to receive the prestigious award."

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