September 8, 2010  
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Author: Gavin Stevens Created: 1/3/2008 10:47 AM
I setup this blog to establish open communication with our customers and users of VoIP technologies. Hopefully I can make a meaningful contribution to this area with my software engineering, telecommunications and technical background.

Call On CRM now has customers in 35 countries, including:

Argentina, Australia, Belgium, Brazil, Canada, Estonia, France, Germany, India, Indonesia, Ireland, Jordan, Lithuania, Mexico, Mongolia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Portugal, Puerto Rico, Slovakia, South Africa, Spain, Sweden, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uruguay and Viet Nam

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What if you could do Skype VoIP & video conferencing on the Google Android?

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Microsoft HMC + BroadSoft = UC in the cloud

 

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 We are excited about AstriCon's sixth year as the official conference for Asterisk, the world's leading open source PBX, telephony engine, and telephony applications toolkit. AstriCon's mission is to expand awareness and knowledge of Asterisk over the course of a three-day conference and exhibition. AstriCon includes a wealth of information for every Asterisk user, whether you are getting started or have already discovered the power of Asterisk.
 

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 Skype has decided to kill thier extras program.  I say good ridance!  From the start Skype's extras program was only open to applications that "enhance Skype"  Call On CRM was submitted several times and rejected from the Skype extras program.

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In presenting Call On CRM to new customers, a common question is why should I use ACT?, and what does Call on CRM do for me?  I posted a recent article to answer these questions...

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Skype is normally people's first experience with a VoIP phone system.  It's kind of unfortunate, as it really gives VoIP a bad rap.  Skype isn't a very good phone system.  Yes, it works..  Yes, it has some cool features like presence, IM (chat functionality), file transfers and more, but it's really just a glorified Instant Messaging app.

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A recent article on TMC-Net shows a new phone release from Polycom

http://hdvoice.tmcnet.com/topics/wideband-audio/articles/51877-interview-polycom-unveils-vvx-1500-media-phone-with.htm

What a great phone!  It's a little pricey at $1100, but hopefully the price will come down as these get more mainstream.

This phone has an open API, which opens it up for developers like myself to make it dance..  It will be interesting to see what the API offers as far as integration goes..  Apparently Broadsoft and other vendors are certifing the phone for use on thier platforms. 

There are a few exciting features this new phone offers.. 

Call recording using the build in USB port.  You can just stick a flash drive in the phone and record calls to it, thats pretty cool.  It also has a touch screen, camera, and includes presence, which is something I've been waiting...

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Call On CRM for ACT! and Skype is now live! The product is considered Beta, and licenses for the product are free of charge until January 2010. This is really a great product in many ways, here are some of the key features..

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Well, I finally snagged a Skype-In number, it took about 3 weeks but I kept checking back and finally snagged one.

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