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Call On CRM News / Press

Users of Call on CRM Can Now Make and Log Calls from ACT! on iPads and Android Tablets. - Friday, April 26, 2013

SCOTTSDALE, AZ (April 23, 2013) - Users of Call On CRM, the call management solution for ACT!, have new mobility and flexibility in their call activity. Call On CRM now works on iPads and Android tablets from the ACT! toolbar, as well as it does on desktop PCs. “Call On CRM users can now take their call activity on ACT! anywhere, and conduct and manage business with real time data at hand,” said Jean Brule, CEO of CRM Integration Systems, developer of Call On CRM.

“It’s all about technology and productivity and driving down the cost of business. First came phone service over the Internet at reduced rates. Then Hosted PBX came along as a particularly attractive option for smaller businesses. A business simply subscribes to any number of phone options up to full enterprise-level features. No real hardware, no high maintenance. We linked Hosted PBX with ACT!, and put an efficient call system in the leading CRM software. Then we went mobile on iPads.”

At its most basic level, Call On CRM is the call management solution embedded into ACT! that lets business people click once to dial customers, automatically log calls and create call histories, and schedule follow-up activities. It’s used by individuals, high-volume call centers and a wide variety of other businesses and professions. It also serves an important marketing function. Marketing-minded businesses use Call On CRM as an integral part of their Swiftpage email marketing campaigns run through ACT!, allowing users to work a call list in the most productive manner.

About CRM Integration Systems: 

CRM Integration Systems is an ACT! partner and an ACT! certified consulting company. The company enhances the ACT! contact management system with a powerful and affordable voice and data solution through its Call ON CRM Integrations. The company is based in Scottsdale, AZ where development of ACT! and SalesLogix is conducted. CRM Integration Systems is an offshoot of an IT consulting firm that began engineering work with ACT! in 2002.

 

Contact:

Sherry Brown, Media

(480) 295-3390 or (888) 902-7647, Option 2

info@CallONCRM.com

www.CallOnCRM.com
 
CRM Integration Systems announces Call On CRM for the new Sage ACT! 2013 - Sunday, December 16, 2012
Scottsdale, Arizona – CRM Integration Systems today announced the Call On CRM Add-On for the new Sage ACT! 2013 contact and customer manager from Sage North America. Call On CRM for Sage ACT! enables users to seamlessly integrate their business or Skype phone system with their Sage ACT! contact database. 

Using Call On CRM, users can easily modify their contact page layout to include custom interaction touch-points that allow for a variety of quick-communication functions, such as: one-click dialing of a contact’s phone number; instant visual access to the contact’s online status (Away, Online, Do Not Disturb, etc. via Skype); and, direct interaction with a contact using advanced Skype features. With a single-click, users can transfer files, send instant or SMS messages and voicemails to the contact without having to call first.

Call On CRM has won several “Product of the Year” awards from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.

“Many of our customers are amazed at how much productivity they gain while using Call On CRM to more efficiently communicate with their customers.  Call On CRM with Sage ACT! 2013 is the best combination yet!” said Gavin Stevens, CTO of CRM Integration Systems. “We are committed to keeping Call On CRM the smoothest-running most feature-rich VoIP product for ACT! available on the market.”

The Top 10 features of Call On CRM include:

§       Click to Dial

§       Call Histories

§       Screen Pops

§       Call Logging

§       Call Control features

§       Digital Voicemail

§       Call Recording

§       Team Collaboration

§       Smart Number capable

§       One-Click Layout buttons

We want people to get to know Call On CRM before choosing to become a customer. All new customers can get a free 30 day trial on Call On CRM to try out with Sage ACT! 2013 .

About Sage ACT!

Sage ACT! is the #1 Contact and Customer Management choice of small businesses and sales teams designed to build the long-lasting, profitable relationships businesses thrive on. Sage ACT! makes it easy to manage everything related to contacts and schedules even while on the move, and functions as a business command center organizing relationship details and connecting to business-critical services, desktop and web-based productivity tools, and social media to help users achieve the results they seek. For more information call 866-903-0006 or visit na.sage.com/sage-act and http://community.act.com.

About CRM Integration Systems

CRM Integration Systems is a Sage Software partner and a Sage Certified Consulting company. The company combines the #1 selling CRM contact management system with one of the most powerful and affordable voice and data solutions to deliver the ultimate VoIP/CRM package.

The company is based in Scottsdale, Arizona where Sage Software conducts ACT! and SalesLogix development. CRM Integration Systems is an offshoot of an information technology consulting firm that has been working for Sage Software and with ACT! and SalesLogix for years. As a result, CRM Integration Systems engineers have an intimate knowledge and a grounded understanding of these CRM products. Understandably, customers find that Call On CRM provides an unmatched, smooth-running telephony experience as an integral part of the ACT! contact management system.

Company Contact:

Sherry Brown, Media Relations

(480) 295-3393 or (888) 902-7647

info@CallOnCRM.com

http://www.CallOnCRM.com

#  #  #

ACT! is a registered trademark or trademark of Sage Software, Inc.

 

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Award winning Call On CRM Integrates ACT! with Skype, Call Recording, SMS Messaging and more - Tuesday, March 02, 2010

SCOTTSDALE, AZ (March. 1, 2010) - CRM Integration Systems has released a new version of its award-winning product, Call On CRM, which now places full Skype phone features directly into the ACT! application.  Call On CRM has received a Customer Interaction Solutions magazine, product of the year award two years running for 2008 and 2009.

ACT! is the number-one-selling contact and customer relationship management (CRM) system, and Call On CRM is the ACT!/Skype integration solution that offers end users the most features, including:   automatic call logs, one-click-to-dial, peer-to-peer Skype functionality including Skype-to-Skype calls, user-presence monitoring, instant messaging, call recording, SMS messaging and file transfers. 
With Call On CRM for ACT! and Skype, ACT! users easily modify their contact page layout to include custom interaction touch-points that allow for a variety of quick-communication functions, such as: one-click dialing of a contact’s phone number; instant visual access to the contact’s online status (Away, Online, Do Not Disturb, etc.); and, direct interaction with a contact using advanced Skype features. With a single-click, users transfer files, send instant or SMS messages, or voicemails to the contact without having to call first.   
These same communications features can be used to interact more efficiently with team members. ACT! has a Team Collaboration feature that defines teams of users that work closely together; Call On CRM for ACT! with Skype enhances its functionality by linking team member’s Skype accounts.   Team members can view the online status of others and interact immediately.
In the latest version 1.2 release Call On CRM adds Call Recording capabilities by integrating with the Skype Certified extra – Call Burner. Calls are recorded automatically and stored as mp3 audio files and associated to the contact’s ACT! record as a call history. Users can easily playback call recordings by clicking on the recording file in ACT!, which instantly allows them to review previous call recordings.
This new release also integrates many popular SMS messaging gateways including Skype, Google Voice, Clickatell and RedOxygen directly into the ACT! contact database. This allows ACT! users to send SMS messages in bulk to single contacts, groups of contacts, or to any phone number without worrying about the destination carrier. Users can create Mail-Merge style templates in ACT! to be used to send SMS messages to customers. Each SMS message sent is stored in each ACT! contact’s history records to easily track messages that were sent to customers.
The Call On CRM integration software requires a Skype-based phone system version 3.0 and up and ACT! version 10.0 and up. It adds a Call Control toolbar to ACT! that enables communications with Skype to call contacts in the ACT! database.   At the basic level, it allows users to place calls directly from ACT! contact records and matches incoming calls with a contact record or creates a new one if no record exists.
Call On CRM for ACT! with Skype is licensed software available on www.CallOnCRM.com and through select agents and affiliates.  
CRM Integration Systems is a software engineering company based in Scottsdale, AZ that integrates CRM applications with the next generation of VoIP telephone systems. The company has formed strategic alliances with Skype, Sage Software and BroadSoft and many SMS Gateway providers to facilitate product development.  
Contact:
Sherry Brown, Media Relations
(480) 295-3393 or (888) 902-7647
info@CallOnCRM.com
www.CallOnCRM.com
 read more ...
CRM Integration Systems Receives 2009 Product of the Year Award - Friday, January 29, 2010

Call On CRM for ACT! & Skype Honored for Exceptional Innovation

Scottsdale, Arizona- 01/29/2010 — CRM Integration Systems announced today that Call On CRM for ACT! & Skype has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
 
With Call On CRM for ACT! & Skype, ACT! users can easily modify their contact page layout to include custom interaction touch-points that allow for a variety of quick-communication functions, such as: one-click dialing of a contact’s phone number; instant visual access to the contact’s online status (Away, Online, Do Not Disturb, etc.); and, direct interaction with a contact using advanced Skype features. With a single-click, users can transfer files, send instant or SMS messages and voicemails to the contact without having to call first.  
 
These same communications features can be used to interact more efficiently with team members. ACT! Premium has a built-in Team feature that defines teams of users that work closely together; Call On CRM for ACT! & Skype enhances this functionality by linking team member’s Skype accounts enabling Team Collaboration.   Team members can view each other’s online status and interact immediately.
 
In its latest release Call On CRM integrates with Call Burner call recording software to seamlessly record calls as they are made and automatically attach a recording of each call to the associated ACT! contact record. This allows for easy call playback in the future further enhancing your company’s ability to provide excellent customer service.
 
This is the second consecutive year CRM Integration Systems has been recognized for its popular Call On CRM application. “It’s an honor to be recognized for our product’s innovation, not only by our customers but by an industry leading voice like Customer Interaction Solutions.” says Gavin Stevens, the CTO of CRM Integration Systems. “We’ve worked hard all year to deliver on the new and innovative features our customers want and need to be more competitive in today’s marketplace.”
 
“I am pleased to honor CRM Integration Systems for its hard work and success. Call On CRM for ACT! & Skype has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.
         
The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.
 
For more information about Call On CRM please visit http://www.CallOnCRM.com
 
For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
 
 
About CRM Integration Systems
CRM Integration Systems is a Sage Software partner and a Sage Certified Consulting company. The company combines the #1 selling CRM contact management system with one of the most powerful and affordable voice and data solutions to deliver the ultimate VoIP/CRM package. 
The company is based in Scottsdale, Arizona where Sage Software conducts ACT! and SalesLogix development. CRM Integration Systems is an offshoot of an information technology consulting firm that has been working for Sage Software and with ACT! and SalesLogix for years. As a result, CRM Integration Systems engineers have an intimate knowledge and a grounded understanding of these CRM products. Understandably, customers find that Call On CRM provides an unmatched, smooth-running telephony experience as an integral part of the ACT! contact management system.
 
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. 
 
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.
 
Company Contact:
Sherry Brown, Media Relations
(480) 295-3393 or (888) 902-7647
 
TMC Contact:      
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
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Call On CRM now available in the ActAddons store! - Friday, September 25, 2009

Call On CRM - Broadsoft is now available in the ActAddon store!

http://www.actaddons.com/products/2005/call_on_crm.asp

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How to Use Technology to Communicate More Effectively with Your Customers and Co-workers - Tuesday, May 19, 2009

 How to Use Technology to Communicate More Effectively with Your Customers and Co-workers
by Gavin Stevens, CTO
CRM Integration Systems
05/18/09

Communication plays an important role in everyday business.  The way in which you communicate can mean the difference between happy or disgruntled customers or co-workers.  How you communicate can also be the key to the success or failure of your business, regardless if you work for a large company or a small business.

Here are some tips on how to use technology to more effectively communicate with people at work, be they customers, co-workers, suppliers or superiors.

1.  Use a CRM software package like ACT! Contact Manager to track your communications with each contact.  Managing all of your communications with Microsoft Outlook or Post-it Notes doesn’t let you quickly find information when you need it most.  If a customer or your boss calls you on the phone, how long will you sift through e-mails trying to locate what you promised you’d deliver last time you spoke to that person?  ACT! Contact Manager records the history of your interaction with each contact right in your contact’s record. In addition, it quickly sorts to a “Last Result” which gets you up to speed on where you left off, or where the last team member that spoke to this customer left things.

2.  Use an instant messenger application like Windows Live Messenger, Skype or Google Chat that supports the use of presence information.  Presence allows you to set your current status -- Available, Busy, Away, On the Phone, etc.  You can also view the presence status of your other team members or co-workers all in real-time.  When co-workers can see your actual status and you see theirs, the entire office can communicate more effectively.

Case in point:  How many times has a customer called and asked you for something that you need to talk to someone else in the office about in order to resolve the issue?  Putting the customer on hold, or transferring her to another person doesn’t make the customer very happy when she has to explain what she wants to every person she speaks with.  With access to your co-workers real-time presence information, you can quickly scan your list of team members and see who is available, right now, to help you with the customer’s issue.  Without that information made available, you end up leaving the customer on hold longer while you try to track down someone to help with a customer’s problem. This is where having access to your co-workers real-time presence information can really come in handy.

3.  Use a professional VoIP phone system that integrates with your ACT! contact management application.  When you get a business call that you need to transfer to another team member, not only do you know if they are on or off the phone, but if they are available, in their office and ready to assist.  This is what presence is all about, making business communications more efficient by gaining knowledge about your teams’ availability in real time.  It doesn’t matter if a team member is working from home, at the coffee shop down the street or sitting in his office; with a few clicks, you’ll know if he can take the call, or help you with it, right now.

4.  Get an ACT!/Phone/Presence integration product like Call On CRM to integrate your business phone system, your instant messenger with presence and your contact management application.  Using Call On CRM takes the confusion out of jumping back and forth between windows applications and fumbling with your phone at the same time. Call On CRM plugs into your ACT! contact management application enhancing it with control over your phone and information about your teams’ presence right at your fingertips.

5.  Get everyone on board with how to use these new technologies.  Remember the adage: “A chain is only as strong as its weakest link.”  If only a portion of the people in your office know how to use an integration product like Call On CRM, it makes it much more difficult for the people who want to use it to communicate and limits the effectiveness of having such a powerful communication system.  That’s why CRM Integration Systems encourages and provides training, in addition to its software. 

Call On CRM is a new, award-winning product developed by CRM Integration Systems. It takes existing technologies many businesses are already using and combines them into an easier, and more effective, communication system. It leverages the power of new VoIP phone system technologies offered by communication companies like Telesphere and Skype by integrating phone and data service with the ACT! Contact Manager system.  The overall result is competitive edge.

CRM Integration Systems is a software engineering company based in Scottsdale, AZ that integrates CRM applications with the next generation of VoIP telephone systems.  The company has formed strategic alliances with Skype, Sage Software and BroadSoft to facilitate product development.   Call On CRM recently received the 2008 Product of the Year Award from Customer Interaction Solutions magazine.     

Sherry Brown, Media Relations
(480) 295-3393 or (888) 902-7647
info@CallOnCRM.com
www.CallOnCRM.com

###


 

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Call On CRM Integrates ACT! with Skype - (Skype for ACT!) - Tuesday, May 05, 2009
SCOTTSDALE, AZ (May 5, 2009) - CRM Integration Systems has released a new version of its award-winning product, Call On CRM, which now places full Skype phone features directly into the ACT! application.
ACT! is the number-one-selling contact and customer relationship management (CRM) system, and Call On CRM is the ACT!/Skype integration solution that offers end users the most features, including:   automatic call logs, one-click-to-dial, peer-to-peer Skype functionality including Skype-to-Skype calls, user-presence monitoring, instant messaging, SMS messaging and file transfers. 
With Call On CRM for ACT! and Skype, ACT! users easily modify their contact page layout to include custom interaction touch-points that allow for a variety of quick-communication functions, such as: one-click dialing of a contact’s phone number; instant visual access to the contact’s online status (Away, Online, Do Not Disturb, etc.); and, direct interaction with a contact using advanced Skype features. With a single-click, users transfer files, send instant or SMS messages, or voicemails to the contact without having to call first.   
These same communications features can be used to interact more efficiently with team members. ACT! has a Team Collaboration feature that defines teams of users that work closely together; Call On CRM for ACT! with Skype enhances its functionality by linking team member’s Skype accounts.   Team members can view the online status of others and interact immediately.
The Call On CRM integration software requires a Skype-based phone system version 3.0 and up and ACT! version 10.0 and up. It adds a Call Control toolbar to ACT! that enables communications with Skype to call contacts in the ACT! database.   At the basic level, it allows users to place calls directly from ACT! contact records and matches incoming calls with a contact record or creates a new one if no record exists.
Call On CRM for ACT! with Skype is licensed software available on www.CallOnCRM.com and through select agents and affiliates.   Licenses for the Skype version of the product are free of charge until the end of 2009.
CRM Integration Systems will be conducting live demonstrations of Call On CRM for ACT! with Skype and it’s BroadSoft-based VoIP application for ACT! at Sage’s Insights Partner Conference on May 11-14, 2009 at the Nashville Gaylord Opryland Resort and Convention Center.   Visit us at booth #42 and receive a free CD with Call On CRM for ACT! with Skype and more product information.
CRM Integration Systems is a software engineering company based in Scottsdale, AZ that integrates CRM applications with the next generation of VoIP telephone systems. The company has formed strategic alliances with Skype, Sage Software and BroadSoft to facilitate product development.   Call On CRM recently received the 2008 Product of the Year Award from Customer Interaction Solutions magazine.     
Contact:
Sherry Brown, Media Relations
(480) 295-3393 or (888) 902-7647
info@CallOnCRM.com
www.CallOnCRM.com
 read more ...
Call On CRM Integrating ACT! with VoIP Adds Instant Search Features - Thursday, January 22, 2009
SCOTTSDALE, AZ (Jan. 14, 2009) - CRM Integration Systems has expanded the utility of its Call On CRM software by including advanced Web 2.0 integration features with WhitePages.com and ZoomInfo.com.
Call On CRM (formerly named Call On ACT!) equips businesses and individuals with full phone features within the ACT! contact and customer relationship management (CRM) system using the BroadSoft VoIP application platform. ACT! is the number-one selling contact and customer management system and Call On CRM is the CRM/VoIP integration solution that offers end users the most features including automatic call logs, call transfer and multi-party conference calls. It recently received the 2008 Product of the Year Award from Customer Interaction Solutions magazine.     
The new features give end users the capabilities to quickly lookup information (person, business name, address) by phone number or other methods from within ACT! and create and populate customer records with one click. “With Call On CRM design features -- from the one-click dial to the reverse lookup -- we look to both simplify and add power to the user experience,” said Gavin Stevens, CTO of CRM Integration Systems.       
The Call On CRM integration software requires a BroadSoft basedphone system and ACT! version 10.0 and up. It adds a Call Control toolbar to ACT! that enables communications with the BroadSoft VoIP application platform to call contacts in the ACT! database.   At the basic level, it allows users to place calls directly from ACT! contact records and matches incoming calls with a contact record or creates a new one if no record exists.
Call On CRM is licensed software available on www.CallOnCRM.com and through select agents and affiliates.   Wholesale opportunities for rebranding and reselling are available to telecom carriers. Parties interested in a live demo of Call On CRM or discussing opportunities  should call Jean Brule, CEO of CRM Integration Systems, at (602) 295-3390 or (888) 902-7647.
The Call On CRM product was recently renamed to accommodate a variety of CRM/VoIP integrations. The ACT/VoIP integration is the first product in an upcoming line-up of integrations.
CRM Integration Systems is a software engineering company based in Scottsdale, AZ that integrates CRM applications with hosted PBX telephone systems. The company has formed strategic alliances with both BroadSoft and Sage Software to facilitate product development.  
Contact:
Sherry Brown, Media Relations
(480) 295-3393 or (888) 902-7647
sherry@CallOnCRM.com
 
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Call On CRM - 2008 Product of the Year Award Presented by Customer Interaction Solutions® Magazine - Thursday, January 15, 2009

CRM Integration Systems Honored for Outstanding Innovation

SCOTTSDALE, AZ (Jan. 16, 2009) — CRM Integration Systems announced today that Call On CRM has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.

Call On CRM is the integration software that embeds digital telephony service within ACT!, the world’s leading CRM software system, utilizing BroadWorks, the BroadSoft VoIP application platform. “The Product of the Year Award is great reinforcement for us,” said Jean Brule, CEO of CRM Integration Systems. We are committed to keeping Call On CRM the smoothest-running most feature-rich VoIP product for ACT! available on the market.”

“I am pleased to honor CRM Integration Systems for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”

The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.

For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About CRM Integration Systems:

CRM Integration Systems is a software engineering company based in Scottsdale, AZ that integrates CRM applications with hosted PBX systems. The company has formed strategic alliances with both BroadSoft and Sage Software to facilitate product development. Call On CRM for ACT! is the company’s first released product in a line-up of CRM/VoIP integrations.

About Customer Interaction Solutions:

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive.

Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC:

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.

For more information about TMC, visit www.tmcnet.com.

Company Contact:
Sherry Brown, Media Relations
480-295-3393 or 888-902-7647
sherry@CallOnCRM.com
www.CallOnCRM.com

TMC Contact:
Jan Pierret
203-852-6800, ext. 228
jpierret@tmcnet.com

 read more ...
2008 Product of the Year Award Winners Announced by Customer Interaction Solutions Magazine - Wednesday, December 17, 2008

Norwalk, CT, December 17, 2008 – Technology Marketing Corporation today announced the winners of its 2008 Product of the Year Awards, presented by Customer Interaction Solutions magazine, which has covered call centers, CRM and teleservices since 1982.

Companies displaying vision, leadership and attention to detail were selected by the editors of Customer Interaction Solutions to receive the prestigious award.

“Representing the best in the industry, companies earning a Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions,” said Greg Galitzine, group editorial director at TMC. “My congratulations to all winners, and I look forward to seeing more from them as they continue to contribute to the future of call center and CRM industry technologies.”
 
Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine Nadji Tehrani said that for 11 years, the publication has recognized the most innovative products through the award.
 
“Again, we are proud to distinguish the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2008,” Therani said. “These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements.”
 
A full list of Product of the Year winners appears below, and will be published in the January 2009 issue of Customer Interaction Solutions magazine (www.cismag.com).

For more information about TMC and Customer Interaction Solutions magazine, visit www.tmcnet.com.

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"Networking Arizona" Radio Show - Monday, December 01, 2008

CBScreative business solutions
Producer of "Networking Arizona" Radio Show
with Carol Blonder

will interview

James Kingstone - DesignR1 Software,

Gavin Stevens - Call On CRM,

Jeff Biro - Family Wealth Advisors

December 2nd, 2008 from 3:00 PM to 5:00 PM on 1100 AM KFNX

You can also listen to the show live on the website.. http://www.1100kfnx.com/

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BroadSoft Carriers Can Rebrand Resell Software Integrating ACT! with BroadWorks VoIP Platform - Thursday, September 25, 2008
SCOTTSDALE, AZ (Sept. 23, 2008) - The recently released Call On ACT! product provides ACT! users with digital telephony service within the ACT! application. It uses BroadSoft’s VoIP application platform, BroadWorks. As part of its growth strategy, product developer CRM Integration Systems invites BroadSoft carriers to both rebrand and resell the ACT!/BroadWorks integration product. “Instantly, BroadSoft carriers can have a state-of-the-art product to enhance their customers’ experience”, said Jean Brule, CEO of CRM Integration Systems, “delivered under their own name”.
Brule emphasized the many advantages for carriers who opt for the rebranding/reselling program, saying that they can:  (1) expand their customer base among the millions of ACT! CRM software users and potential users; (2) more strongly solidify their current customer relationships; (3) expand their product line while remaining focused on their core business of providing digital phone service; and, (4) begin sales immediately with no outlays of capital for development of CRM/VoIP integration software.
ACT! is the number-one selling contact and customer management system and Call On ACT! is the CRM/VOIP integration product that offers end users the most  features. 
“Call On ACT! leverages the power of the BroadWorks platform to transfer calls, hold multi-party conference calls and manage multiple inbound and outbound calls simultaneously, all from within ACT!’’, said Michael Lauricella, director of BroadSoft Xtended, the company’s open development program.   “Call On ACT! makes end users more productive and affords any BroadSoft service provider greater differentiation in the marketplace. Voice and CRM are natural complements and Call On ACT! brings them together”.
The Call On ACT! software adds a Call Control toolbar to ACT! that enables communications with the BroadWorks platform to call contacts in the ACT! database.   It allows users to place calls directly from ACT! contact records and matches incoming calls with a contact record or creates a new one if no record exists.  It also consolidates communication records by automatically logging calls in contact histories alongside e-mails, faxes, letters and other communications.   The ACT!/BroadWorks integration software requires a BroadSoft phone system and ACT! version 10.0 and up.
Carriers interested in viewing a live demo of Call On ACT! or discussing the rebranding/reselling program should contact Jean Brule at CRM Integration Systems at 888/902-7647 or on his cell phone at 602/359-6255.
CRM Integration Systems is a software engineering company based in Scottsdale, AZ that integrates CRM applications with hosted PBX telephone systems. The company has formed strategic alliances with both BroadSoft and Sage Software to facilitate development of Call On CRM. 
Contact:
Sherry Brown, Media Relations
(888) 902-7647
 
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Networking Arizona Radio show with Carol Blonder - Friday, September 05, 2008

CBScreative business solutions
Producer of "Networking Arizona" Radio Show
with Carol Blonder

will interview
Gavin Stevens (CRM Integration Systems, CTO) and
Dean Jordan (Telesphere, Channel Director)

September 5th, 2008 from 4:15 to 4:45 PM on

You can also listen to the show live on the website..

 read more ...
CRM Integration Systems releases new VoIP integration with ACT! by Sage, Call On ACT! - Monday, August 18, 2008

Integration with Carrier-grade VoIP Adds Call Control Features to #1 Contact And Customer Management Application

SCOTTSDALE, AZ, August, 18 2008 - CRM Integration Systems, a leading provider of CRM/VoIP application software, today announced that it has released the new "Call On ACT! Addon" for the ACT! by Sage contact and customer management software application.

The VoIP for ACT! AddOn, "Call On ACT!" developed by CRM Integration Systems seamlessly integrates ACT! with BroadSoft's carrier-grade BroadWorks® VoIP application platform, the platform of choice among leading service providers for the delivery of hosted telephony, multimedia and unified communications and mobile services. The VoIP for ACT! AddOn, "Call On ACT!" solution enables call management capabilities within ACT! for BroadWorks end-users.

"Call On ACT!" extends the functionality of ACT! and is marketed directly to ACT! users. ACT! has 2.8 million registered users and an additional 43,000 corporate account customers.

"We are proud to deliver the best VoIP integration product with ACT! available," said Gavin Stevens, CTO of CRM Integration Systems. "We aren't the first company to integrate VoIP with ACT!, but we took our time and built the features a customer would really want in a integration product.  For us, it has always been about delivering true value to our customers. We weren’t in a race to be ‘first’, sacrificing quality and features as a result.”

The BroadWorks-based VoIP for ACT! AddOn, "Call On ACT!" enables:

  • Easy to use, toolbar interface plugs right into your ACT! application.
  • Automatic Screen pops with instant contact matching with your CRM database records
  • Complete call history automatically embedded into each ACT! contact record
  • True "Click to Dial", Dial Contacts directly from your ACT! Database, with a single click.
  • Storage of voicemails in ACT! contact's history using ACT!'s enhanced Outlook integration
  • Ability to take notes for each call during and/or after the call
  • Multi-line handling allows you to place calls on hold, send them to voicemail, or transfer to other co-workers or other contacts with ease and tracking.
  • Instant conferencing with multiple contacts with built in conferencing functionality.


CRM Integration Systems has partnered with Telesphere, the industry leader in voice and data services. Whatever the size of your business, Telesphere has a plan customized to fit your needs at a competitive price. You can select what you need from conferencing, caller ID and identification on missed calls to a full featured plan for a larger enterprise system.

Imagine the efficiency of linking phones, PCs and employees at various and wide-spread locations, all sharing the same phone system and contact database, regardless of their physical location. 4 digit extension dialing to any co-worker, anywhere! Rather than traditional, separate local, long distance and internet service, you can go with one solution for voice and data communications and get unlimited service. You can stay with a PBX setup or go with fully hosted, private IP solution and eliminate the upfront and maintenance costs of equipment. The pay structure is simpler: You purchase a package at monthly rate, per seat.

Combine Telesphere's phone system features with ACT!'s CRM capabilities and unleash a host of new features with Call On ACT!

Call On ACT! is available to download on BroadSoft's Marketplace, or from the Call On ACT! website www.CallOnACT.com.. A free 14 day trial is available to users who have a compatible phone system and ACT! 10.0 or greater. If you don't have these pre-requisites contact CRM Integration Systems to get started.

To request a live demo or for more information, contact Jean Brule at 480-295-3390, or visit www.CallOnACT.com.

About CRM Integration Systems
The Fastest Running and Smoothest Integration of VoIP and ACT!
CRM Integration Systems integrates CRM applications with hosted PBX telephone systems.  It is an engineering company totally dedicated to software development.  Its premier product is Call On ACT!,  the recently released software application that provides ACT! users with digital telephony service from within the ACT! application, using BroadSoft’s BroadWorks’ platform. CRM Integration Systems developed the VoIP AddOn using BroadWorks APIs (Open Client Interface - Provisioning and Client Application Protocol) in partnership with Sage Software's Add-on program.

CRM Integration Systems is a Sage Software partner with a strategic relationship with TeleSphere, a leading BroadSoft carrier.  The company combines the #1 selling CRM contact management system with one of the most powerful and affordable voice and data solutions to deliver the ultimate VoIP/CRM package. 
The company is based in Scottsdale, Arizona where Sage Software conducts ACT! and SalesLogix development.  CRM Integration Systems is an offshoot of an information technology consulting firm that has been working for Sage Software and with ACT! and SalesLogix  for years.  As a result, CRM Integration Systems engineers have an intimate knowledge and a grounded understanding of these CRM products.  Understandably, customers find  that Call On ACT! provides an unmatched, smooth-running telephony experience as an integral part of the ACT! contact management system.

About ACT! by Sage
ACT! established the Contact Management software category in 1987 and, today, is the number-one selling contact and customer management solution and preferred choice of over 2.8 million registered users and over 43,000 additional corporate customers to organize, access and manage their customer information. ACT! delivers powerful capabilities that support a full range of desktop, laptop, Web browser and handheld device access methods that can work seamlessly with a centralized database to help individuals, selling teams and corporate workgroups improve productivity and increase sales. For more ACT! information, visit www.act.com, or call 866-333-0990.

About the BroadWorks Platform
BroadSoft's IMS-compliant BroadWorks® platform provides a comprehensive range of VoIP applications, including Hosted PBX/IP Centrex, Mobile PBX, Business Trunking and residential broadband services fully integrated into a single VoIP application platform. BroadWorks is uniquely capable of providing these applications with the reliability, redundancy, scalability and regulatory capabilities required to deliver carrier-class service.

About BroadSoft®
BroadSoft provides VoIP application software that enables the delivery of hosted telephony and multimedia services. Its award-winning flagship BroadWorks® technology empowers wireless, wireline and cable carriers to deliver next-generation voice and multimedia applications and advanced features that enable them to increase revenue, enhance competitive differentiation and elevate customer satisfaction. BroadSoft's family of carrier-class software products delivers the scale, open architecture and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers. BroadSoft provides VoIP applications to 7 of the top 10 and 13 of the top 25 largest carriers worldwide, as measured by recent annual revenue, including Korea Telecom, KPN, SingTel, Sprint, Telefonica de Espana, Telstra, T-Systems, and Verizon. For additional information, go to www.BroadSoft.com.

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BroadSoft and BroadWorks are registered trademarks of BroadSoft, Inc. All other names are trademarks of their respective companies.

For further information contact:

CRM Integration Systems
Jean Brule
480-295-3390
info@callonact.com

 

 
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